YOUR EXPERIENCE IS OUR PRIORITY
Studio RK Salon reserves the right to refuse servicing a guest at any time. Our stylists or salon company has the right to refuse any services including, but not limited to, unachievable or unrealistic desired results, indecision or hesitation regarding the desired result, inaccurately reserved appointments needing more time for desired result, or comfort level of stylist to proceed with services.
CANCELLATIONS
Studio RK Salon requires a minimum of 24 hours’ notice to cancel, change, or reschedule an appointment. By reserving an appointment online, guests acknowledge and agree to the 24-hour cancellation policy. Cancellations, reschedules, or no-shows with less than 24 hours’ notice will result in the forfeiture of the deposit. By booking, guests also agree not to dispute or reverse these charges in the event that the 24-hour cancellation policy is not honored.
NO SHOW POLICY
If an appointment is missed for the first time, the fee will be waived as a one-time courtesy — we understand that life gets busy and things can slip through the cracks. If a second appointment is missed, 50% of the scheduled service total will be due, as that time was specifically reserved for the guest. After a second missed appointment, a valid credit card will be required to reserve any future services. In the event of a third missed appointment, the full service amount will be charged, as the stylist’s reserved time can no longer be recovered.
CHILD POLICY
ATTENTION PARENTS! We love children and we want to keep them safe! We have a policy that helps ensure that. We ask that children are not present with their parents or adults if they are not receiving services. This ensures the safety of your child, as well as maintains a professional atmosphere for other guests receiving services.
RETURNS & EXCHANGES
Please notify us within 48 hours if for any reason you're not satisfied with services rendered. Hard tools are non-refundable.(Manufacturers warranty will be in effect and will need to be handled directly.) Hair care products may be exchanged for up to 14 days from date of purchase. There are no returns on custom ordered extensions. All makeup sales are final.
CHEMICAL sERVICEs policy
By reserving your chemical services appointment, you understand that previous treatments and or chemical services will continue to have an effect on my hair. I understand that I am required to fully disclose any previous chemical treatments to my stylist prior to application. This includes: ANY history of metallic dyes, henna or box color. These especially present particularly challenging applications and varying results. Desired results may not be achieved in one visit and may another process. I understand this and am willing to follow the professional direction of home care and future visits if needed.
You further understand that my stylist is a certified technician who will do his or her best to create my desired results. I understand that the best way to assist my technician is to be clear about my requirements and that we have agreed upon the expected result based on our communication. Any further needs I may have will be an additional cost to me.
Any skin irritations as the result of chemical contact are easily treated and only temporary and do not require a doctor's visit. Some skin may be more reactive than others and I understand I am accountable to the inherent risk involved in receiving any chemical service and will not hold the stylist or salon liable for such actions.