Policies

Salon Policies

Missed Appointment Policy

1st Time "No Show"

IT'S ON US! No worries... We all get busy and forget.

2nd Time "No Show"

50% DUE. We hate you missed your appointment. As a favor, we will only charge you half before scheduling your next appointment.

3rd Time "No Show"

100% DUE. We miss you!!! But our stylists have been waiting...We will charge you 100% of the missed appointment before scheduling a future appointment.

Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a No Show fee will apply. Prepayment will be required to hold your future appointments if a guest has three "no show" or last minute cancellations.

As a courtesy, we will confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the no show fee.

24 Hour Cancellation Policy

1st Time "Last Minute Cancellation"

IT'S ON US! No worries...

2nd Time "Last Minute Cancellation"

50% DUE. We hate that you were unable to make it to your appointment. As a favor, we will only charge you half before scheduling another appointment.

3rd Time "Last Minute Cancellation"

100% DUE. You were missed!!! We will charge you 100% of the cancelled appointment before scheduling a future appointment.

We understand that sometimes schedules change or illness occurs and appointments need to be rescheduled or cancelled. We ask that guests reach out at least 24 hours prior to the scheduled appointment when canceling or rescheduling so your stylist can fill your spot with another guest from their waiting list. Prepayment will be required to hold your future appointments if a guest has three "no show" or last minute cancellations. A last minute cancellation is defined as any appointment cancelled less than 24 hours prior to the scheduled appointment.

Children

ATTENTION PARENTS! We love children and we want to keep them safe! We have a policy that helps ensure that. We ask that children only accompany parents or adults when receiving services. This ensures the safety of your child, as well as maintains a professional atmosphere for other guests receiving services.

Chemical Service Policy

We want to ensure the best possible outcome for your chemical services. Please be aware that any previous treatments or chemical processes you’ve had will continue to affect your hair. It’s important to inform your stylist of any prior chemical treatments, including the use of metallic dyes, henna, or box color, as these can influence the results. Achieving your desired look may take more than one appointment, and we recommend following your stylist’s professional guidance for home care and any necessary follow-up visits.

Our stylists are certified professionals dedicated to delivering the best results. Clear communication is key to ensuring we’re aligned on your expectations. Please note that any additional services beyond our agreed-upon plan will incur extra costs.

While reactions to chemical services are rare, some skin types may be more sensitive. Minor irritations, if they occur, are usually temporary and do not require medical attention. We aim to provide a safe experience, but by receiving these services, you acknowledge the inherent risks involved.

Right to Refuse Service

At Studio RK Salon, we prioritize both the satisfaction and safety of our guests and stylists. As part of our professional standards, we reserve the right to refuse service at any time. This may occur in cases where the desired result is deemed unachievable or unrealistic, if there is indecision or hesitation regarding the final look, if the scheduled appointment does not allow enough time for the requested service, or if the stylist is uncomfortable proceeding with the service.

Our goal is to ensure the best possible experience for both you and our team, and we appreciate your understanding of these policies designed to protect both parties.

Illness Prevention Strategy

Thank you for being a valued guest of our salon company. We care about your health, as well as, ours. Therefore, we have implemented a prevention strategy to do our part in preventing the spread of illness. We ask that you reschedule your appointment if you are ill and we ask that you are understanding if we need to reschedule your appointment due to a stylist's illness. We are not allowing our staff to work if they are ill. Please do not be offended if we are not shaking hands at this time. We appreciate your understanding and patience!