Policies

Salon Policies

Missed Appointment Policy

1st Time "No Show"

IT'S ON US! No worries... We all get busy and forget.

2nd Time "No Show"

50% DUE. We hate you missed your appointment. As a favor, we will only charge you half before scheduling your next appointment.

3rd Time "No Show"

100% DUE. We miss you!!! But our stylists have been waiting...We will charge you 100% of the missed appointment before scheduling a future appointment.

Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a No Show fee will apply. Prepayment will be required to hold your future appointments if a guest has three "no show" or last minute cancellations.

As a courtesy, we will confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the no show fee.

24 Hour Cancellation Policy

1st Time "Last Minute Cancellation"

IT'S ON US! No worries...

2nd Time "Last Minute Cancellation"

50% DUE. We hate that you were unable to make it to your appointment. As a favor, we will only charge you half before scheduling another appointment.

3rd Time "Last Minute Cancellation"

100% DUE. You were missed!!! We will charge you 100% of the cancelled appointment before scheduling a future appointment.

We understand that sometimes schedules change or illness occurs and appointments need to be rescheduled or cancelled. We ask that guests reach out at least 24 hours prior to the scheduled appointment when canceling or rescheduling so your stylist can fill your spot with another guest from their waiting list. Prepayment will be required to hold your future appointments if a guest has three "no show" or last minute cancellations. A last minute cancellation is defined as any appointment cancelled less than 24 hours prior to the scheduled appointment.

Children

ATTENTION PARENTS! We love children and we want to keep them safe! We have a policy that helps ensure that. We ask that children only accompany parents or adults when receiving services. This ensures the safety of your child, as well as maintains a professional atmosphere for other guests receiving services.

Illness Prevention Strategy

Thank you for being a valued guest of our salon company. We care about your health, as well as, ours. Therefore, we have implemented a prevention strategy to do our part in preventing the spread of illness. We ask that you reschedule your appointment if you are ill and we ask that you are understanding if we need to reschedule your appointment due to a stylist's illness. We are not allowing our staff to work if they are ill. Please do not be offended if we are not shaking hands at this time. We appreciate your understanding and patience!